ye8 FAQ — Whatever you ask, we answer

Clear your browser cache and try logging in again. In Chrome, go to Settings › Privacy and Security › Clear browsing data and select Cached images and files. Then reopen ye8 — you should notice the games load faster. Also check your connection and try switching from Wi-Fi to mobile data — sometimes 4G performs better.

Yes, you can play ye8 directly from your phone browser (Chrome, Safari, Firefox) without an app. The site is built with responsive design, so it adjusts automatically to your mobile screen. Games, deposits and withdrawals, and live chat support are all fully available on mobile.

Open the ye8 website in Chrome, tap the dots menu (⋮) on the right side of the screen, and select "Add to Home screen". On Safari (iOS), tap the Share button and choose "Add to Home Screen". You can then open ye8 directly from the icon just like an app — no extra installation needed and no storage space used.

Round data up to the point of disconnection is saved on the server. When you reconnect, you can continue the game and your results will not be lost. For live casino games, if the connection drops before a round is complete, the outcome of that round is determined by the server, so you can be confident your bet is safe.

Roulette has a spinning wheel with sections numbered 0 to 36 and a small ball. The ball is spun and where it lands determines the result. You can bet on a single number, a colour (red/black), odd/even, or sections. Payouts vary depending on what you bet on, so if you want lower risk, betting on a colour is a good starting point. At ye8 Live Casino, you can play Roulette with a real dealer.

Yes, ye8 Live Casino can be played fully from a mobile browser. You can see the live dealer via live video and play in full-screen mode without issues. Video quality depends on your internet speed — on 4G or above, the stream will be clear.

Live Dealer games are played by watching a real dealer shuffle cards or spin the roulette wheel in a live-broadcast studio via webcam. The difference from computer-generated games is that there is a real person dealing, which gives you the feel of being in a casino. At ye8, you can play Baccarat, Roulette, Dragon Tiger, and more in live format.

Dragon Tiger is a simple card game with just two sides: Dragon and Tiger. Each side is dealt one card and the higher card wins. You can bet on Dragon, Tiger, or Tie. Because the rules are straightforward, it is popular with players who are new to Baccarat-style games. At ye8 Live Casino, Dragon Tiger tables are open 24 hours.

Yes, ye8 accepts withdrawal requests 24 hours a day, 7 days a week. Payouts are processed at any time of day or night, so there is no need to pick a specific time or day. Withdrawals typically arrive within 15 minutes to 2 hours, and public holidays do not cause delays.

The minimum withdrawal amount at ye8 is 10,000 Ks per transaction. Withdrawal requests below this amount cannot be accepted. The minimum deposit is 5,000 Ks, and you can deposit via KBZPay, Wave Money, AYA Pay, CB Pay, or bank transfer.

To ensure security and prevent financial fraud, the wallet you withdraw to must match the name registered on your account. This rule applies equally to KBZPay, Wave Money, AYA Pay, and CB Pay. Withdrawals to another person's wallet are not permitted.

The welcome bonus can only be withdrawn after meeting the 25x wagering requirement. For example, if you receive a 20,000 Ks bonus, you must wager 20,000 × 25 = 500,000 Ks before you can withdraw any winnings from that bonus. Your deposited amount can be withdrawn without completing the full wagering — only the bonus will be forfeited.

National Registration Card (NRC) or Passport — either one works for verification. You don't need both — one is enough. Upload a clear photo (not blurry) of whichever ID you have, and if it has two sides (front and back), please send both images.

ye8 stores your personal information on servers protected by SSL encryption. It is never sold or shared with third parties — it is used only for verification purposes. You can read our privacy policy here.

If your verification is rejected, contact our support team via live chat and ask for the reason. Rejections are usually caused by a blurry image, an expired document, or a name that does not match your account. You can correct the issue and resubmit, and the support team will guide you through it.

You may be asked to verify your account during large withdrawals, your first withdrawal, or if unusual activity is detected on your account. Having your documents ready in advance means withdrawals can be processed quickly without delays.

KYC verification is carried out to confirm that you are the actual account holder and to protect your funds. It is a key security layer that protects every player's account from unauthorised use. Keeping players' money and personal information safe is a top priority at ye8.